FAQ

HOW TO CONTACT CUSTOMER SERVICE? 

Our office is open 10:00am to 5:00pm Monday to Friday. You can contact us on 0208 6815432 or email info@borosbags.com

WHERE ARE YOU BASED?

We are based in the Whitgift Centre, Unit 1016-1018, Croydon CR0 1UU, feel free to visit our store Boros Bags.

CAN I AMEND / CANCEL MY ORDER?

Providing we haven’t despatched your order then it can be amended or cancelled. Please call us on 0208 6815432 or email info@borogsbags.com

PAYMENT METHODS

We offer secure payments through the PayPal and BANK PAYMENT. The gateway use the latest in security standards from Stripe for online bank payments and provide secure and SSL encrypted transactions. 

When you place an order you will be sent an order confirmation email (providing you entered the correct email address!) within minutes. If you do not receive this email then firstly check your Junk Mail / Spam email folder and if you still can’t find it then please contact us to make sure we have your correct email address details.

If you try to place an order and your card is declined you need to contact your bank / card provider. We are given no details as to why payments are declined.

WHAT IS THE CUT-OFF TIME FOR NEXT WORKING DAY DELIVERY?

If you place your order before 2pm Monday to Friday, then we will dispatch your item next working day.

WHICH COURIER DO WE USE?

We use Parcel Force 24 hours & Royal Mail 24 hours to deliver orders in the UK. 

The Parcel Force 24 hours service allows us to deliver the next working day to most UK postcodes.   They also notify our customers the one-hour timeslot scheduled for delivery to save customer waiting in all day. To receive this notification we recommend entering your mobile phone number when checking out on our online store.

CAN I RETURN MY PURCHASE?

Please view information on refunds & replacements.  Typically we process returns within 3 working days.

HOW TO OPEN A TSA LOCK WHEN I FORGOT THE COMBINATION?

This is a regular question, the pre-set combination number is 000 once purchased you need to set your own combination.

WHAT ARE THE CABIN CASE ALLOWANCES ON AIRLINES?

These allowances vary from airline to airline. See our Cabin Luggage section .