​Refunds and Replacements

Boros Online gladly accept returns, exchanges and cancellations

If you purchased the wrong size or colour or you just don't like it, please contact us within 14 days of receipt. Goods must be returned in their original packaging and with all the tags, labels and warranty card attached. Buyers are responsible for return postage costs. If the item you are returning is not in its original condition, the buyer will be responsible for any loss in value. Please note we only refund the value of the item and not any postage costs you may have incurred when purchasing the item. Please contact us at info@borosbags.com or call 020868 15432 before returning the purchased item to obtain a returns authorisation number.  

For Returns Please Send To:

Boros Online LTD

1016 - 1018 Whitgift Centre 

Croydon,  

CR0 1UU

Damaged or incorrectly supplied items

In the unlikely event that a product arrives damaged or we have supplied an incorrect item please contact us on 020868 15432 or info@borosbags.com and we will arrange to collect the item and send the correct replacement item providing the item has not been used. 

Faulty items and Repair

Within 30 Days:

In the event of an item being faulty within 30 days of purchase we will arrange for the item to be collected free of charge for inspection by the manufacturer.  If the item is deemed be faulty then we will replace or refund the item.

Warranties do not cover airline damage, misuse or general wear and tear, so, for example, if your case has become cracked or ripped while in transit then you should make a claim against the airline as soon as possible.  

After 30 Days & Before 6 Months

If your luggage develops a fault after 6 months then please contact the manufacturer's repair company so they can inspect the case to conclude if there is a manufacturing defect.  This is often the quickest way to get the problem resolved.  Alternatively if you would like us to handle the warranty claim on your behalf then you can send the item back to us and we will liaise with the manufacturer to inspect the case.  We'll then send the bag back to you free of charge.

The contact details for repair centres are below:

Samsonite:  

Unit A, Boyn Valley industrial Estate,

Boyn Valley Road, Maidenhead, Berkshire

SL6 4EJ

01628 591180

Briggs & Riley:

Unit A, Boyn Valley industrial Estate,

Boyn Valley Road, Maidenhead, Berkshire

SL6 4EJ

0162 859 1182

Ted Baker:

Pelham Leather Goods

Centennial Park, 110 Centennial Ave, Elstree

WD6 3SB

020 8731 3500