Privacy Policy

BACKGROUND:

BOROS Online LTD understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”

means an account required to access and/or use certain areas and features of Our Site;

"Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;]

“Our Site”

means this website

“UK and EU Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and]

“We/Us/Our”

means BOROS ONLINE LTD, a limited company registered in England under, 12725216 whose registered address , GALLA HOUSE, 695 High Road, North Finchley London, United Kingdom, N12 0BT whose main trading address is 1016-1018 Whitgift Centre, Croydon, CR0 1UU.

Information About Us

Our Site, https://borosbags.com  is owned and operated by BOROS ONLINE limited company registered in England under 12725216 whose registered address, GALLA HOUSE, 695 High Road, North Finchley London, United Kingdom, N12 0BT and whose main trading address is 1016-1018 Whitgift Centre, Croydon CR0 1UU.

Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please see section 12 on Our use of Cookies), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data:

• [name;]
• [date of birth;]
• [gender;]
• [business/company name]
• [job title;]
• [profession;]
• [contact information such as email addresses and telephone numbers;]
• [demographic information such as post code, preferences and interests;]
• [financial information such as credit / debit card numbers;]
• [IP address (automatically collected);]
• [web browser type and version (automatically collected);]
• [operating system (automatically collected);]
• [a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);]

How Do We Use Your Data?

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.

We use your data to provide the best possible products to you. This includes:

• Providing and managing your Account;
• Providing and managing your access to Our Site;
• Personalising and tailoring your experience on Our Site;
• Supplying Our products to you;
• Personalising and tailoring Our products for you;
• Responding to communications from you;
• Supplying you with email newsletters that you have subscribed to (you may unsubscribe or opt-out at any time)
• Market research;
• Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience;

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, or text message with information, news and offers on Our products . We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

Advertisers whose content appears on Our Site may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using Cookies, as detailed below in section 12. You can control and limit your data used in this way by adjusting your web browser’s privacy settings. Please note that We do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on Our Site.

How and Where Do We Store Your Data?

We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.

Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements. [If We intend at any time to transfer any of your data outside the EEA, We will always obtain your consent beforehand.

Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

Do We Share Your Data?

We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will be not contacted in advance and informed of the changes.

How Can You Control Your Data?

When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided

Your Right to Withhold Information

You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict your internet browser’s use of Cookies. For more information, see section 12

How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held) on payment of a small fee which will not exceed £10.

What Cookies Do We Use and What For?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our [products and] services.  By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for analytics provided byGoogle, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email info@borosbags.com by telephone on 020 86810633. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations.

Terms of Sale

Background

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, https://borosbags.com  (“Our Site”). Please read these Terms of carefully and ensure that you understand them before ordering any Goods from Our Site. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation

1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

"Contract" means a contract for the purchase and sale of Goods, as explained in Clause 7;

"Goods" means the goods sold by Us through Our Site;

"Order" means your order for Goods;

"Order Confirmation" means our acceptance and confirmation of your Order;

"Order Number" means the reference number for your Order; and

"We/Us/Our" means BOROS ONLINE LTD, a company registered in England under 12725216, whose registered address is Galla House, 695 High Road, North Finchley, London, United Kingdom. N12 0BT.

2. Information About Us

2.1 Our Site, https://borosbags.com , is owned and operated by BOROS ONLINE LTD, a limited company registered in England under 12725216, whose registered address is Galla House, 695 High Road, North Finchley, London, United Kingdom. N12 0BT.

3. Access to and Use of Our Site

3.1 Access to Our Site is free of charge.

3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4 Use of Our Site is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

4. Age Restrictions

4.1 No age restrictions.

5. International Customers

5.1 We accept orders from, and deliver to, customers outside the United Kingdom.

6. Goods, Pricing and Availability

6.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.

6.2 Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 10 if you receive incorrect Goods (i.e. Goods that are not as described).

6.3 Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.

6.4 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed (please note sub-Clause 6.7 regarding VAT, however).

6.5 All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 5 working days, We will treat your Order as cancelled and notify you of this in writing.

6.6 In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

6.7 All prices on Our Site include VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

6.8 Delivery charges are not included in the price of Goods displayed on Our Site. For more information on delivery charges, please refer to Delivery options and related charges will be presented to you as part of the order process.

7. Orders - How Contracts Are Formed

7.1 Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.

7.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.

7.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

7.4 Order Confirmations shall contain the following information:

7.4.1 Your Order Number;

7.4.2 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

7.4.3 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

7.5 We will also include a paper copy of the Order Confirmation with your Goods.

7.6 In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 working days.

7.7 Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods.

8. Payment

8.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.

8.2 We accept the following methods of payment on Our Site:

8.2.1 Credit / Debit Card Payment.

8.2.2 PayPal.

9. Delivery, Risk and Ownership

9.1 All Goods purchased through Our Site will normally be delivered within 5 working days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 13).

9.2 If We are unable to deliver the Goods on the delivery date, the following will apply:

9.2.1 If no one is available at your delivery address to receive the Goods and the Goods cannot be posted through your letterbox or left in a safe place nominated by you we will leave a delivery note explaining how to rearrange delivery or where to collect the Goods

9.3 In the unlikely event that We fail to deliver the Goods within 5 working days days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 9.1), if any of the following apply you may treat the Contract as being at an end immediately:

9.3.1 We have refused to deliver your Goods; or

9.3.2 In light of all relevant circumstances, delivery within that time period was essential; or

9.3.3 You told Us when ordering the Goods that delivery within that time period was essential.

9.4 If you do not wish to cancel under sub-Clause 9.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.

9.5 You may cancel all or part of your Order under sub-Clauses 9.3 or 9.4 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 5 working days. Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection. In either case, you will bear the cost of returning the cancelled Goods.

9.6 Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.

9.7 Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

9.8 Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Goods.

10. Faulty, Damaged or Incorrect Goods

10.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any digital content is included in the Goods, that digital content must also conform. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at info@borosbags.com  as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:

10.1.1 Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.

10.1.2 If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

10.1.3 If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.

10.1.4 If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

10.1.5 Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.

10.2 Please note that you will not be eligible to claim under this Clause 10 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 10 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period ,which is further supplemented by Our Goodwill Guarantee, bringing it to a total of 7 calendar days, within which you can return Goods for this reason. Please refer to Clause 11 for more details.

10.3 To return Goods to Us for any reason under this Clause 10, please contact Us at info@borosbags.com  to arrange for a collection and return. We will be fully responsible for the costs of returning Goods under this Clause 10 and will reimburse you where appropriate.

10.4 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

10.5 Any and all refunds issued under this Clause 10 will include all delivery costs paid by you when the Goods were originally purchased.

10.6 Refunds under this Clause 10 will be made using the same payment method that you used when ordering the Goods.

10.7 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

11. Cancelling and Returning Goods if You Change Your Mind

11.1 If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation.

11.2 If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.

11.3 If you wish to exercise your right to cancel under this Clause 11, you must inform Us of your decision within the cooling-off period Cancellation by email is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:

11.3.1 Telephone: +44 (0)208 6815432

11.3.2 Email:  info@borosbags.com

11.4 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

11.5 Please note that you may lose your legal right to cancel under this Clause 11 in the following circumstances:

11.5.1 If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

11.5.2 If the Goods have been personalised or custom-made for you.

11.6 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 11.

11.7 You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.

11.8 Refunds under this Clause 11 will be issued to you within 14 calendar days of the following:

11.8.1 The day on which We receive the Goods back.

11.9 Refunds under this Clause 11 may be subject to deductions in the following circumstances:

11.9.1 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.

11.9.2 All delivery charges if you change your mind is responsibility of purchaser.

11.10 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods.

12. Our Liability to Consumers

12.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

12.2 We only supply goods for domestic and private use by consumers We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

12.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

12.4 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

13. Events Outside of Our Control (Force Majeure)

13.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

13.2 If any event described under this Clause 13 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

13.2.1 We will inform you as soon as is reasonably possible;

13.2.2 We will take all reasonable steps to minimise the delay;

13.2.3 To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

13.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

13.2.5 If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience please contact Us directly to cancel, please use the following details:

13.2.5.1 Telephone: +44 (0)208 6815432

13.2.5.2 Email: info@borosbags.com ;

13.2.5.3 Post: Boros Bag Online LTD

               Whitgift Centre, Unite1016-1018, 21 N End, Croydon, UK, CR0 1UU

13.2.6 In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 5 working days of the date on which the Contract is cancelled.

14. Communication and Contact Details

14.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at +44 (0)208 6815432, by email at info@borosbags.com , or by post at Boros Bags Online LTD, Whitgift Centre, Unit 1016 - 1028 Croydon, CR0 1UU

14.2 For matters relating the Goods or your Order, please contact us by telephone at +44 (0)208 6815432, by email at info@borosbags.com , or by post at Boros Bags Online LTD, Whitgift Centre, Unit 1016 - 1028 Croydon, CR0 1UU

14.3 For matters relating to cancellations, please contact Us by telephone at +44 (0)208 6815432, by email at info@borosbags.com , or by post at Boros Bags Online LTD, Whitgift Centre, Unit 1016 - 1028 Croydon, CR0 1UU.

15. Complaints and Feedback

15.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

15.2 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

15.2.1 In writing, addressed to Whitgift Centre Unit 1016-1018;

15.2.2 By email, addressed to Steven.Boros at info@borosbags.com 

15.2.3 By contacting Us by telephone on +44 (0)208 6815432

16. How We Use Your Personal Information (Data Protection)

16.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

16.2 We may use your personal information to:

16.2.1 Provide Our Goods and services to you;

16.2.2 Process your Order (including payment) for the Goods; and

16.2.3 Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.

16.3 We will not pass on your personal information to any third parties.

17. Other Important Terms

17.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

17.2 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale. This is subject to sub-Clause 18.2 and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee.

17.3 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

17.4 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

17.5 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 5 working days of your cancellation.

18. Law and Jurisdiction

18.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

18.2 If you are a consumer, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

18.3 If you are a business, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Our luggage collections is manufactured using high grade materials and components and is subject to rigorous quality control procedures.

In the unlikely event that a fault should develop, this product comes with in a warranty against manufacturing defects arising from faulty workmanship or materials. Proof of purchase must be retained and presented when making a claim under the warranty. To make a claim, this product must be returned to the seller from whom it was first purchased. The warranty allows for repair, replacement or reimbursement at the seller’s decision.

The warranty does not cover normal wear and tear or damage caused by misuse including but not limited to overloading, use of the towing handle to lift luggage or wheeling up or down staircases or kerbs.

Damage caused by Airlines and other carriers

Please note that damage caused by airlines and other carriers is not covered by the warranty. most airlines and barriers operate a claims system for damaged luggage. Please check your luggage when collecting from the carousel. If you find that your luggage has been damaged in transit you should contact the relevant claims department at the earliest opportunity and preferable before leaving airport.

Taxes and Fees

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & Taxes or other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advice what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.

Delivery Info

Free Delivery for orders over £50 for mainland UK excluding Scottish Highlands and islands, Scillies, Isle of Man, Isle of White, Northern Ireland.

For orders under £50 we charge £4.95 delivery for mainland UK excluding Scottish Highlands and islands, Scillies, Isle of Man, Isle of White, Northern Ireland.

All orders placed Monday - Friday before 2pm will be dispatched next working day. 

All orders placed Friday after 2pm, or any time on the weekend, or on a public holiday will be processed the next working day.

Please note, some couriers may require an extra day to deliver to remote areas such as the Scottish Highlands.

When your order leaves our warehouse you will receive an email with a Track & Trace link. You can follow your orders delivery progress via the couriers link that will be provided.  We use Parcel Force 24 hours & Royal Mail 24 hours for all our deliveries.

Delivery Costs:

UK Mainland - FREE on orders over £50 + or £4.95 if under £50.

Aberdeen, Falkirk & Stirring, Inverness, Kirkwall, Perth, Paisley - £12

 Isle of Man, Scottish highlands and Islands, Scillies - £17

Isle of Wight  - £6

Northern Ireland - £17

EUROPE & WORLDWIDE  - Unfortunately, we are unable to dispatch orders to countries outside the UK or zones listed above.

 *Please Note: Some deliveries may require an extra day to reach remote areas such as the Scottish Highlands.

ORDER TRACKING

When your order leaves our warehouse you will receive an email with a Track & Trace link. You can follow your orders delivery progress via the couriers link that will be provided.

We use Parcel Force 24 hours & Royal Mail 24 hours for all our order deliveries.

​Refunds and Replacements

Boros Online gladly accept returns, exchanges and cancellations

If you purchased the wrong size or colour or you just don't like it, please contact us within 14 days of receipt. Goods must be returned in their original packaging and with all the tags, labels and warranty card attached. Buyers are responsible for return postage costs. If the item you are returning is not in its original condition, the buyer will be responsible for any loss in value. Please note we only refund the value of the item and not any postage costs you may have incurred when purchasing the item. Please contact us at info@borosbags.com or call 020868 15432 before returning the purchased item to obtain a returns authorisation number.  

For Returns Please Send To:

Boros Online LTD

1016 - 1018 Whitgift Centre 

Croydon,  

CR0 1UU

Damaged or incorrectly supplied items

In the unlikely event that a product arrives damaged or we have supplied an incorrect item please contact us on 020868 15432 or info@borosbags.com and we will arrange to collect the item and send the correct replacement item providing the item has not been used. 

Faulty items and Repair

Within 30 Days:

In the event of an item being faulty within 30 days of purchase we will arrange for the item to be collected free of charge for inspection by the manufacturer.  If the item is deemed be faulty then we will replace or refund the item.

Warranties do not cover airline damage, misuse or general wear and tear, so, for example, if your case has become cracked or ripped while in transit then you should make a claim against the airline as soon as possible.  

After 30 Days & Before 6 Months

If your luggage develops a fault after 6 months then please contact the manufacturer's repair company so they can inspect the case to conclude if there is a manufacturing defect.  This is often the quickest way to get the problem resolved.  Alternatively if you would like us to handle the warranty claim on your behalf then you can send the item back to us and we will liaise with the manufacturer to inspect the case.  We'll then send the bag back to you free of charge.

The contact details for repair centres are below:

Samsonite:  

Unit A, Boyn Valley industrial Estate,

Boyn Valley Road, Maidenhead, Berkshire

SL6 4EJ

01628 591180

Briggs & Riley:

Unit A, Boyn Valley industrial Estate,

Boyn Valley Road, Maidenhead, Berkshire

SL6 4EJ

0162 859 1182

Ted Baker:

Pelham Leather Goods

Centennial Park, 110 Centennial Ave, Elstree

WD6 3SB

020 8731 3500

​Shipping Rates

Boros Online offers free delivery on all orders with a value over £50 (before any shipping charges are calculated), this excludes Scottish Highlands and islands, Scillies, Isle of Man, Isle of White, Northern Ireland.

Orders under £50 we charge £4.95 delivery, excluding Scottish Highlands and islands, Scillies, Isle of Man, Isle of White, Northern Ireland.

See our Delivery Info page for full details.

FAQ

HOW TO CONTACT CUSTOMER SERVICE? 

Our office is open 10:00am to 5:00pm Monday to Friday. You can contact us on 0208 6815432 or email info@borosbags.com

WHERE ARE YOU BASED?

We are based in the Whitgift Centre, Unit 1016-1018, Croydon CR0 1UU, feel free to visit our store Boros Bags.

CAN I AMEND / CANCEL MY ORDER?

Providing we haven’t despatched your order then it can be amended or cancelled. Please call us on 0208 6815432 or email info@borogsbags.com

PAYMENT METHODS

We offer secure payments through the PayPal and BANK PAYMENT. The gateway use the latest in security standards from Stripe for online bank payments and provide secure and SSL encrypted transactions. 

When you place an order you will be sent an order confirmation email (providing you entered the correct email address!) within minutes. If you do not receive this email then firstly check your Junk Mail / Spam email folder and if you still can’t find it then please contact us to make sure we have your correct email address details.

If you try to place an order and your card is declined you need to contact your bank / card provider. We are given no details as to why payments are declined.

WHAT IS THE CUT-OFF TIME FOR NEXT WORKING DAY DELIVERY?

If you place your order before 2pm Monday to Friday, then we will dispatch your item next working day.

WHICH COURIER DO WE USE?

We use Parcel Force 24 hours & Royal Mail 24 hours to deliver orders in the UK. 

The Parcel Force 24 hours service allows us to deliver the next working day to most UK postcodes.   They also notify our customers the one-hour timeslot scheduled for delivery to save customer waiting in all day. To receive this notification we recommend entering your mobile phone number when checking out on our online store.

CAN I RETURN MY PURCHASE?

Please view information on refunds & replacements.  Typically we process returns within 3 working days.

HOW TO OPEN A TSA LOCK WHEN I FORGOT THE COMBINATION?

This is a regular question, the pre-set combination number is 000 once purchased you need to set your own combination.

WHAT ARE THE CABIN CASE ALLOWANCES ON AIRLINES?

These allowances vary from airline to airline. See our Cabin Luggage section . 

Help

• Frequently Asked Questions
• Shipping rates & policies
• Refunds & replacements
• Order tracking
• Delivery info
• Taxes & fees

Our Shops

Boros Online Team 

We will try our best to help with enquires and issues with your delivery. You might find an answer to your question on our FAQ page here. For anything else please email to info@borosbags.com

We aim to get back to you within 3-5 days, but please bear with us as we're currently working with a reduced team and it's taking longer than usual to respond to all enquiries.  

​About Boros

Boros has been trading since 1963 serving customers with luxury leather goods, handbags and luggage. Our stores have always been at the forefront in providing innovation and design in a wide range of products from Boros own label to designer brands and market leaders .

Our new online service continues to meet the needs of our customers that we have achieved successfully for over fifty years .